Assistant Cashier & Customer Service Lead (2nd-in-Command)

Aerophone Enterprises & Co. is urgently hiring a 2nd-in-Command Cashier to join our dynamic team in Badung, Bali. This is a critical role for a detail-oriented professional who thrives in fast-paced customer service environments. As the Assistant Cashier & Customer Service Lead, you will be the backbone of our customer service team, ensuring seamless transactions and exceptional customer experiences. With a strong focus on accuracy and efficiency, you will work closely with our Head Cashier to maintain high standards of service and operational excellence.

Our company is known for its vibrant culture and commitment to employee development. Located in the heart of Badung, you will have the opportunity to work in a bustling retail environment, where every day brings new challenges and growth opportunities. If you are passionate about customer service and have a knack for detail, we invite you to be part of our team and help us continue to deliver outstanding service to our valued customers.

📋 Tanggung Jawab Pekerjaan

• Assist the Head Cashier in managing daily cash transactions and ensuring accurate financial records.
• Provide exceptional customer service by greeting customers, processing payments, and resolving any issues promptly.
• Train and supervise junior cashiers to maintain high standards of service and operational efficiency.
• Monitor cash drawer levels and report any discrepancies to the Head Cashier.
• Handle customer complaints and escalate them to the appropriate department if necessary.
• Ensure compliance with company policies and procedures related to cash handling and customer service.
• Assist in inventory management by updating stock levels and restocking as needed.
• Conduct regular quality checks to ensure all transactions are processed accurately and efficiently.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a cashier or customer service role, with at least 1 year in a supervisory capacity.
• Proven ability to work well under pressure in fast-paced environments.
• Strong communication and interpersonal skills to handle customer inquiries and complaints.
• Excellent attention to detail and accuracy in financial transactions.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Ability to multitask and prioritize tasks effectively.
• High school diploma or equivalent; additional certifications in customer service or retail management are a plus.
• Must be fluent in both Indonesian and English, with excellent verbal and written communication skills.

🛠️ Keahlian

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